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Contact
For the service, partnerships and reports. If someone is in danger, call the local emergency number, not this address.
Last updated: 25 October 2026
Email: app@hipsmile.com
Phone: +41 76 460 65 60
HipSmile / PilatusWeb, Lucerne, Switzerland. The legally required operator details with name and address are in the Imprint.
What this channel is for
- Questions about the app and the website
- Enquiries from associations, foundations and authorities
- Data-protection requests
- Reports of unlawful content
Response times are not warranted. This channel is not an emergency, counselling or social-welfare service.